Buyer Protection Policy
We're here to make sure you get what you pay for.
Buying dirt through Rubble should be simple, secure, and reliable. Our platform includes built-in protections to help prevent issues and support you when they arise.
What We Cover
When you place an order through Rubble, your payment is held securely until:
- The delivery is completed
- You've received the material
- There are no disputes or claims
If something goes wrong, we step in to help resolve it quickly.
Covered Scenarios
Buyer Protection may apply in situations like:
- Material not delivered
- Wrong type of dirt received (e.g., seller listed topsoil, but delivered construction debris)
- Undisclosed contamination or quality issues
- Delivery made to the wrong location
Wrong Location Definition
A 'wrong location' is determined as a location different from the buyer-provided and seller-confirmed address, as documented in the order confirmation details within the Rubble platform. GPS proof or photographic evidence provided by the buyer will be required to verify claims.
How to Report an Issue
If you experience a problem:
- Go to the Orders or Inbox section in the app
- Tap "Report an Issue"
- Provide photos or details so we can help resolve it
Our team will review your case and determine the best next steps, including possible refunds or mediation with the seller.
What's Not Covered
We may not be able to provide refunds for:
- Material ordered outside the Rubble platform
- Disputes filed after a completed and confirmed delivery
- Buyer remorse or changes in project scope after delivery
Stay Protected
To stay covered under Buyer Protection, always:
- Use the Rubble app for all communication and payments
- Confirm listing details before purchasing
- Document deliveries with photos when possible
We're here to help — and built to back you up when things don't go as planned.