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Dispute Resolution Policy

RUBBLE – DISPUTE RESOLUTION POLICY

Last Updated: April 14, 2025

1. Introduction

This Dispute Resolution Policy outlines the procedures Rubble follows when handling conflicts between users of our platform, including but not limited to buyers, sellers, and haulers. This policy is designed to ensure fairness, transparency, and a timely resolution of disputes.

By using the Rubble mobile application or website (collectively, the "Service"), you agree to the terms of this policy.

2. Eligibility for Dispute Resolution

All disputes must be submitted within 72 hours of the order marked as "Delivered" within the Rubble app. The delivery confirmation timestamp will serve as the reference point. Delivery confirmation is defined as either the buyer marking "order received" within the app or GPS-tracked confirmation of delivery, whichever occurs first.

  • The material delivered does not match the listing description (e.g., wrong type, insufficient volume, poor quality).
  • The delivery failed or was not completed to the specified location.
  • There was a breakdown in communication that disrupted the transaction after payment was processed.
  • The seller or hauler did not fulfill agreed-upon terms.

All disputes must be reported within 72 hours of delivery completion.

3. How to Submit a Dispute

To initiate a dispute:

  1. Navigate to the Orders tab within the Rubble app.
  2. Select the order in question.
  3. Tap "Report an Issue".
  4. Submit supporting documentation (e.g., written notes, images, GPS proof, etc.).
  5. Our Support team will review the submission within 1 business day.

Users may also initiate this process via the Issue Resolution center or the Inbox section in the app.

4. Investigation and Review

Upon receiving a dispute:

  • Rubble will contact all involved parties to gather additional context.
  • We may request supplementary evidence from both buyer and seller.
  • We evaluate based on Rubble's listing data, transaction records, and platform activity.
  • All decisions are made in accordance with our platform policies and at the sole discretion of Rubble's Resolution Team.

5. Resolution Outcomes

Dispute outcomes may include, but are not limited to:

  • Full refund to the buyer
  • Partial refund based on the discrepancy
  • Denial of refund if the claim lacks sufficient evidence
  • Account flags, warnings, or suspensions for misuse of the platform
  • Mediation and outcome adjustments for unique cases

All decisions made by Rubble are final and binding for platform-related matters.

6. Limitations and Exclusions

Rubble does not provide dispute support for:

  • Orders or payments made outside the Service
  • Claims submitted more than 48 hours after delivery
  • Disputes arising from changes in buyer needs (e.g., project delays)
  • Buyer remorse or dissatisfaction with non-material aspects of service

Misuse of the dispute system may result in restricted account privileges or removal from the platform.

7. Contact

If you have questions about a dispute or need assistance:

Please use the Issue Resolution center in the Rubble app or message Support via the Inbox.

For further inquiries related to platform policies:

Email: legal@rubble.com